Privacy Policy

This use policy is subject to change without notice and reflects our current business practices. This use policy is dated May 1, 2019.


Personal Information

Electronically collected personal information that we automatically collect includes your domain name or Internet Protocol address and statistical information about which web pages you visit on our website. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, adding products to a shopping cart, submitting an order, sending an email, or participating in a survey), more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of this website.

If any type of personal information is requested on the website or volunteered by the user, state and federal law may protect it. However, this information may be a public record, once you provide it, and may be subject to public inspection and copying, if not otherwise protected by federal or state law.

All information submitted or collected by use of this website is considered to be publicly accessible information.


A Special Note about Children

Children are not eligible to use services that require submission of personal information, and we require that minors (under the age of 18) do not submit any personal information to us. This includes submitting personal information to us as part of a user profile or personalization profile, an order for products, or emails. If you are a minor, you can use these services only if used together with a parent or guardian.


Information Collected and How It Is Used

We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, such as fulfillment and completion of your order, but use of these services is voluntary.

If you do nothing during your visit to the website but browse or download information, we automatically collect and store the following information about your visit:

  • The Internet Protocol address and domain name used, but not the email address
  • The type of browser and operating system you used
  • The date and time you visited this site
  • The web pages or services you accessed at this site
  • The website you visited prior to coming to this website


The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally, but is used for gathering website statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our website to continually improve the value of the materials available. Our website logs do not identify a visitor by personal information, and we make no attempt to link other websites with the individuals who browse this website.

This site may provide or distribute certain lists and statistical reports of regulatory information as provided by law, but no personal information is sold or distributed, and all relevant legal protections still apply to this website.


Information You Submit to Us

If you choose to submit information to us, the information may or may not be transmitted through secure lines to our company database. You will be notified whether the information submitted is secure or not by your browser. Different browsers notify using different methods. Please consult the documentation for the browser you are using for details on how your particular browser notifies you of security information. Any private information will only be used for the purposes for which it was provided, and will not be shared with another entity, except as prescribed by law and/or as necessary to fulfill your order request.


Use of Internet Request for Assistance Form Information

Any information you provide to us will only be shared with entities involved in your order as necessary. Information you provide may be included with other customers’ information to be used for statistical reporting, trending data, and/or investigative actions. For example, we may need to retain information that becomes part of an enforcement action or consumer complaint case for a period of time after the closing date of your order. Typically, orders are stored in our online database for a period of seven years for accounting purposes.


Surveys

If you participate in a survey or send an email during your visit to this website, the following additional information will be collected:

  • The email address and the contents of the email
  • Information volunteered in response to the survey
  • The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us


If You Send Us Email

You may choose to provide us with personal information, as in email with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes, we forward your email to other employees or third party organizations we work with who may be better able to help you, and this staff may be employed by a different agency or company. Except for authorized law enforcement investigations, or, as required by law, we do not share your email with any other organizations, and your email address is never sold to third party companies for use in spam activities.

We use your email to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our website, or to forward the email to another agency for appropriate action for the purpose of fulfilling your order request.


Order Forms

If you place an order with us, we request information from the user on our order form. A user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your order/request. If we have trouble processing an order, this contact information is used to get in touch with you.


Public Disclosure

All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. In the event of a conflict between this use policy and the Public Records Act, the Information Practices Act, or other law governing the disclosure of records, the applicable law will control.


Automatic Collection of Information/Cookies

Cookies are simple text files stored on your computer by your web browser. Some pages on this site may make use of cookies to provide you with personalized service on your return visits, or for other reasons as may be necessary to provide a good website experience for you. This site makes every attempt to avoid the use of cookies.

Cookies created on your computer by using this website may contain "personal information," but only if you submit that personal information to this site through our forms. You can refuse the cookie, or delete the cookie file from your computer, by using any of the widely available methods. However, if you turn your cookie option off, you may not be able to access some of the features in our interactive applications.


Security

The developer and manager of this website has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire website’s operating environment, as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided through this website. However, because of the public nature of the Internet, you should consider any and all information submitted through or listed at this site to be publicly and freely accessible. The owners of this website make no representation or warranty to the contrary.


Links to Other Sites

Our website has links to websites we feel might be useful to you and which may provide services. When you link to another website, you are no longer on our website and are subject to the privacy policy of the new website.

This website and the information it contains are provided as a public service by our company. This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.


Limitation of Liability

This website attempts to maintain the highest accuracy of content. Any errors or omissions should be reported for correction.

We make no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this website, and we expressly disclaim liability for errors and omissions in the contents of this website. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this website or its links to other Internet resources.

Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by this site or its employees or agents.


Ownership

Information presented on this website, unless otherwise indicated, is copyrighted. Duplication of images, content, or any other form of this website is prohibited by law. If you would like to purchase usage of images or information from us, you may contact us to make a request.

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